Cancellation policy

Purchase Options Cancellation Policy

1. Order Cancellations You may request to cancel your order within [e.g., 48 hours] of placing it, provided that the order has not yet been processed or shipped. Please contact us immediately at [Insert Email Address] with your order number to initiate a cancellation request.

2. Non-Cancellable & Non-Returnable Items Please note that certain items are not eligible for cancellation or return once the order is processed or received. This includes:

• Personalized products or custom-made fashion garments (Mkhawier/Jalabiyas) once production has commenced.

• Any perfumes (including AH Perfumes) that have been opened, unsealed, or used.

3. Refunds If your cancellation request is approved, we will process your refund to the original payment method. For domestic orders, please allow [e.g., 7–14 business days] for the funds to reflect in your account. For international payments, please note that the refund process may take up to 21 business days to be completed.

4. Changes to Orders If you need to modify your order (such as changing the shipping address), please contact our support team as soon as possible. We cannot guarantee that changes can be made once an order has entered the fulfillment stage.

5. Contact Information If you have questions regarding this policy or need assistance with an order, please reach out to us at Aroh.info@gmail.com or +971 56 906 6097.